Responsible Gaming

Take a self-assessment

• Do you play with more money than you can afford to lose?
• Have you ever borrowed money to play?
• Do you play to try to recover previous losses?
• Has playing affected your sleep, work or relationships?
• Do you feel irritated when you try to stop playing?

What to do?

1. Set a monthly spending limit before you play.
2. Never play under the influence of alcohol or during stressful moments.
3. Take regular breaks and avoid long sessions.
4. Do not treat playing as an investment or a financial solution.
5. Talk to someone you trust if you lose control.

How we can help

• Purchase limits at the user's request.
• Temporary account pause (cooling-off).
• Self-exclusion for a set or indefinite period.
• Purchase history so you can track your spending.

Underage gambling

Participation is strictly prohibited for anyone under 18. We verify age and identity and close irregular accounts. We recommend using parental controls on shared devices.

Complaints

Complaints can be sent to info@americaloto.com with a description of what happened and the transaction details. Each case is logged and answered in writing.

Self-exclusion

To request self-exclusion, send a request to info@americaloto.com stating the desired period. During self-exclusion, new purchases are blocked and promotional communications are stopped.

Where to find help

Seek specialized professional support or player support groups in your region. Asking for help is a sign of responsibility.